American English for Speakers of Other Languages. Power English: what to say and how to say it series by Natasha Cooper
Appointments and Reservations. Effective Business Communication and Telephone Skills. ESL. Phrases, dialogues, etiquette.

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With this book and 2 audio CDs you will be able to:

- Understand Americans and be understood
- Handle business appointments and social dates with ease
- Always get to your destination
- Be a savvy consumer
- Negotiate best deals and services
- Make smart travel choices
- Scout for best restaurants
- Get comfortable hotel accommodations
- Provide excellent Customer Service

 

Appointments and Reservations
By Natasha Cooper
 

MAKING AN APPOINTMENT
Appointment etiquette:do's and don'ts
Suggesting getting together
Setting up a time and offering options
Making a tentative arrangement
Asking for a doctor's appointment
Talking to a receptionist
A service appointment: hair stylist, car mechanic
Appointment with a colleague

CONFIRMING AN APPOINTMENT
Inquiring if the person can keep the appointment
A friendly reminder
Firming up plans
Business appointments
Doctor's appointment reminder
A date with a friend

IF YOU ARE RUNNING LATE
If you are delayed for a business appointment or a date
Explaining circumstances
Estimating the delay
Asking if your party can wait
Offering options

RESCHEDULING AN APPOINTMENT
Asking to postpone or reschedule an appointment
Explaining circumstances
Rescheduling a doctor's appointment
Talking to a receptionist
Rescheduling a date with a friend

CANCELING AN APPOINTMENT
The etiquette of canceling an appointment
Explaining the reason for cancellation
Apologizing for the inconvenience
Canceling a business appointment
Talking to a receptionist
Canceling a date

GETTING DIRECTIONS
Asking for directions
Giving your location
Explaining circumstances
Asking for an alternative route
Giving directions
Giving advice
Discussing parking

MAKING HOTEL RESERVATIONS
Checklist for hotel reservations
Accommodations
Gathering information and negotiating rates
Inquiring about hotel facilities
Making special arrangements (luggage storage, early check-in, late check-out, parking, etc.)

MAKING RESTAURANT RESERVATIONS
Asking about opening and closing time
Inquiring about reservations policy
Asking about seating arrangements
Asking about the menu
Inquiring about extra amenities
Making dinner and banquet reservations

MAKING FLIGHT RESERVATIONS
Checklist for flight reservations
Inquiring about fares
Inquiring about flights
Asking about flight duration, departure, arrival
Asking about luggage regulations
Requesting a seating assignment
Ordering a special meal
Confirming reservations
 

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