SETTING UP A PHONE SERVICE AND UTILITIES
Questions to a customer establishing a new service
Establishing a new service
Discussing rates
Inquiring about reduced rates
Inquiring about optional features and services
Adding features to an existing service
Moving a service to a new address
Closing an account

HANDLING SOLICITATIONS
Signs of high-pressure selling
Taking time out or brushing off a solicitor
Turning down an offer or a solicitation
Expressing interest
Expressing readiness to contribute
Discussing the amount and terms of a contribution
Stating that you have made a payment or contribution

BANKING
Opening an account
Ordering additional account services
Talking to a bank teller
Transferring money between accounts
Closing an account
Questions banks ask of new customers
Questions to ask when opening various accounts

USING CREDIT CARDS
Applying for a credit or check card
Discussing terms
Making changes to an account
Transferring an outstanding balance
Applying for an increase in the line of credit

USING MUNICIPAL TRANSPORTATION
Discussing schedules and routes
Discussing fares
Asking for directions
Giving directions
Asking for information and making a request

ORDERING TRANSPORTATION
Ordering a pick up
Talking about the service area
Discussing pick-up and drop-off time and location
Discussing special circumstances or needs
Discussing payment options
Discussing tipping

RENTING A CAR
Inquiring about rental rates
Inquiring about discounts
Discussing rental categories
Discussing special circumstances
Discussing rental terms
Discussing protection coverage options
How to verify levels of rental coverage