REPORTING AN EMERGENCY
ASKING FOR HELP
Medical emergencies
Requesting help
Describing symptoms or condition
Dental emergencies
Inquiring about a patient
Fire
Gas leak
Crimes in progress
Other police emergencies
Giving a location
Asking not to be identified

REPORTING NON-EMEGENCIES
HOME REPAIRS
Reporting a car accident, filing a claim
Reporting a missing vehicle
Finding a towed vehicle
Power outage
Problems with phone lines
Parking problems
Garbage problems
Problems with a building's structure
Plumbing, heating, electric, etc.
Home repairs
Noise or public nuisance
Safety or health nuisance

LOST OR STOLEN DOCUMENTS
Lost credit cards
Turning in a lost-and-found
Filing a police report
Protecting yourself from fraud
Expediting a new credit card

ROAD ASSISTANCE
TALKING TO A MECHANIC
Describing the nature of your car trouble
- ignition - engine - steering
- brakes - transmission
- gas - oil - battery - radiator
- tires and wheels - keys - other
Requesting road assistance
Giving your vehicle's location
What you may hear from a dispatcher

IF YOU GET STOPPED BY TRAFFIC POLICE
Traffic violations
- moving violations
- equipment violations
Inquiring why you were stopped
Asking to explain the violation
Showing a spirit of cooperation
Making an excuse
Asking to be excused this time
Promising to drive carefully

HANDLING COMPLAINTS
Making a complaint
Receiving a complaint
Registering a protest
Demanding action
Offering apologies and expressing sympathy
Minimizing the fault
Brainstorming
Thanking the person for reporting the problem
Offering solution
Taking time-out to research the problem

REMOVING LATE FEES
Admitting a mistake or oversight
Requesting to take off the late fee
Promising to send in the payment
Disputing the late payment

RESOLVING BILLING DISPUTES
Questions credit card companies ask
- in case of an unauthorized charge
- in case of a billing dispute
Explaining the nature of a billing problem
Explaining what steps you have taken
Disputing a charge
Asking to reverse the charge
Promising to issue credit
Requesting an adjusted bill

RESOLVING BANKING PROBLEMS
Insisting that the bank reverses a service fee
Insisting that the bank corrects an error
Making a stop-payment

COLLECTING OUTSTANDING PAYMENTS
Setting up a payment policy
Reminding about a payment on the spot
Reminding about a debt and minimizing fault
Collecting a late or missed payment
Apologizing for a late or missed payment
Apologizing for procrastination
Admitting a mistake and taking responsibility
Correcting an error
Negotiating payment terms
Requesting payment for a bounced check
If the check cannot be covered
Making good on a payment
If the debt is mounting up