Free
online English lessons with sound. Practice listening and speaking.
Business English Telephoning and
Appointments. Power English System by Natasha Cooper,
Power English Coach.
If only we lived in the ideal world. In the real world plans have
to be adjusted, meetings postponed, appointments rescheduled. Today
is one of those days. So the sooner
I do it, the better. “This is Natasha Cooper. I have an appointment
for Thursday at 2 o’clock.”
But things have changed. “Unfortunately, there is a conflict in my schedule.”
Now I hit them with my request: “Can I reschedule for Monday afternoon or any
time Tuesday?”
An opening on Monday on such short notice? Ha, ha! Wishful thinking!
“We have nothing in the afternoon on Monday. On
Tuesday between eleven and two we take walk-ins.
But you might have to wait.”
Oh, boy! That’s just what I want to do… wait all day!
So I ask for a favor: “If someone cancels for Monday afternoon, could you
give me a call? If not, I’ll simply come in on
Tuesday.”
Ah, but of course, they won’t promise to call me. Instead I’m told: “Check back with us later today.”
So I do what I’m told: “I’m calling to check whether you had any cancellations
for Monday afternoon or any time on Tuesday.”
If I luck out, and there is an opening, I jump at it: “Oh, that’s great! Could you write me in?”
And if it’s not my lucky day? Then, I guess, I’ll take a good, long book
with me for Tuesday’s wait in line…
USEFUL EXPRESSIONS
DO's and DON'Ts
If you must reschedule or cancel an appointment,
be sure to do so as soon as you know of the change in your schedule.
Can we postpone our appointment?
Let's see if we can find another day when we could get together.
Could we postpone till Thursday?
Could we move it up? (i.e. move it to an earlier time)
Could we move it up slightly?
Could we move it up one hour?
Could we move it up to 12 o'clock?
(You are running behind schedule. Ask if you can reschedule
your appointment.)
YOU:
I'm running behind schedule. Could we reschedule our appointment?
CALLER:
I'm running behind schedule. Could we reschedule our appointment?
YOU:
I'm running behind schedule. Could we reschedule our appointment?
1. (You have a conflict in your schedule. Suggest that you should find
another day when you could get together.)
You: ____________________________________________ Caller: I have a conflict
in my schedule. Let's see if we can find another day when we could get
together.
2. (Your schedule has changed. You'd like to move your appointment
to Thursday afternoon.)
You: ____________________________________________ Caller: My schedule
has changed. I'd like to move my appointment to Thursday afternoon.
3. (Something came up, and you have to reschedule.)
You: _____________________________________
Caller: Something came up, and I have to reschedule.
4. (You are going to be in the neighborhood in the morning.
Ask if they could take you at ten.)
You: _________________________________________
Caller: I'm going to be in the neighborhood in the morning.
Could you take me at ten?
5. (You completely forgot. You have a class that night. Ask if they
have an opening on Monday.)
You: ___________________________________________ Caller: I completely
forgot. I have a class that night. Do you have an opening on Monday?
Patient:
Good morning. My name is Nancy Lonk.
I have an appointment with Dr. White
for a check-up on Thursday, the 13th.
But my schedule has changed, and I'll have to work that day.
I'd like to move my appointment to another day.
Receptionist:
When would you like to come in?
Patient:
Do you have anything next week?
Receptionist:
We have Tuesday at 2 or Friday at 11 o'clock available.
Patient:
Tuesday would be fine.
Receptionist:
Okay, I have you down for 2 o'clock on Tuesday, the 18th.
See you then.
Patient:
Thank you very much. Good-bye.
B. Repeat the dialogue after the tape
C. Repeat the dialogue along with the tape
PRACTICE RESCHEDULING AN APPOINTMENT
A. Listen to the dialogue
Receptionist:
Good morning. Doctor's office.
Patient:
Good morning. This is Natasha Cooper. I have an appointment for Thursday
at 2 o'clock. Unfortunately, there is a conflict in my schedule. Can
I reschedule for Monday afternoon or any time Tuesday?
Receptionist:
We have nothing in the afternoon on Monday. But on Tuesday between eleven
and two we take walk-ins. But you might have to wait.
Patient:
Actually, I'd rather not wait. If someone cancels for Monday afternoon,
could you give me a call? If not, I'll simply come in on Tuesday.
Receptionist:
Could you check back with us later on today?
Patient:
Thank you, I will.
B. Repeat the dialogue after the tape
C. Repeat the dialogue along with the tape
MESSAGE
PRACTICE RESCHEDULING A DATE WITH A FRIEND
A. Listen to the message
Hi, Harry! This is Linda. I'm terribly sorry. I completely forgot.
I have a class tomorrow night. Do you mind if we put off the dinner
to another day? I'm going to be in the neighborhood on Wednesday. Maybe
we could get together then? Please let me know if it's okay with you.
B. Repeat the message after the tape
C. Repeat the message along with the tape
Would you like to use this material on your website? You may as long as
you include the following information along with it:
Natasha Cooper, Power English
Coach, helps international professionals and newcomers to America to succeed
in the U.S. by learning American English and powerful communication skills.
If you want tips on improving your English, then you’ll want to get
Natasha’s F-R-E-E weekly Power English Minute E-zine by visiting www.englishskills.com.
Cooper Learning Systems
P. O. Box 642679
Los Angeles, CA 90064, USA
Toll-free in U.S.: 1-866-499-0900
In Los Angeles and International: 1-310-391-3666
E-mail: info@englishskills.com
