GET PREPARED
Do your research
Introducing the portfolio
Interview types and formats
Screening phone interview
Panel interview
Interview over a meal

MAKE A LASTING IMPRESSION
Arriving to an interview
Interview opening
Interview closing
Follow-up thank-you letter

GET REFERENCES THAT WORK
Who can be a reference?
Reference checklist
Memo for your references
A thank-you note
A letter of recommendation
Asking someone to be your reference
Alerting your reference to expect a call
Getting helpful feedback from your reference

INTERVIEW RECRUITERS
Screening a recruiter
Overcoming objections
Making a cold call to a recruiter
Calling a recruiter on a referral
Questions an employment agency asks
Discussing your job requirements
Following up with an employment agency

TELL US ABOUT YOURSELF:
A QUICK WALK THROUGH YOUR RESUME
Entry level candidates
Data entry clerk / bookkeeper
Candidates recently out of school
Interior designer
School / preschool teacher
Experienced candidates
Sales representative
Salesclerk
Cashier
Bank teller
Carpenter
Subcontractor
General contractor / superintendent
Babysitter / au pair / nanny
Caregiver
Nurse
Receptionist / office manager
Accountant
Professor, community college/adult education
Software engineer
Hardware engineer

Candidates changing careers
Marketing / advertising specialist
Medical assistant

PREPARE TO ANSWER FREQUENTLY
ASKED QUESTIONS
Your reasons for changing jobs
What attracted you to this company?
What led you to this career?
Your career goals
Leadership
Your strengths
Your weaknesses
Describe yourself
Your relationship with colleagues and superiors
Problems and conflicts at work
Your accomplishments and achievements
Something special you can bring to this company
Work environment
Your ability to do the job
Motivation and success
Can we contact your current employer?
How soon can you start?

DO YOU HAVE ANY QUESTIONS FOR US?
Questions to be researched before the interview
Questions for Human Resources
Questions for hiring managers
Job-specific questions

WHAT SALARY ARE YOU SEEKING?
Salary screening phone call
Avoiding salary history issues early in the discussion
Talking about salary history
Talking about salary expectations
Handling the salary issue late in the interview
Acceptable salary range
Only the upper end of the range is acceptable
Unacceptable salary range
Naming your price
Overcoming objections
Negotiating

GET A JOB OFFER
Handling a job offer
A counter-offer letter
Acceptance letter
A letter of withdrawal from the job search
A letter declining a job offer
Taking time to consider the offer
Withdrawing from consideration
Accepting the job offer

PASS YOUR PERFORMANCE REVIEW
WITH FLYING COLORS
How to handle a performance review
Performance evaluation form
Letter to the management
Talking about communication and interpersonal skills
Talking about results orientation
Talking about teamwork
Talking about reasoning and analysis
Talking about dependability
Talking about decision making
Talking about forward thinking
Talking about leadership
Requesting a copy of the evaluation form
Offering to submit a written statement

GET PROMOTED
Asking your supervisor to recommend you
Asking your supervisor to be your informal mentor
Enlisting your supervisor's support
Applying for a promotion