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Appointments & Reservations
Appointments & Reservations
By Natasha Cooper
Narrated by native speakers of American English
With this book and 2 audio CDs you will:
• Understand Americans and be understood
• Handle business appointments and social dates with ease
• Always get to your destination
• Be a savvy consumer
• Negotiate best deals and services
• Make smart travel choices
• Scout for best restaurants
• Get comfortable hotel accommodations
• Provide excellent customer service … and more
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This is English only edition
See English-Russian edition
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TABLE OF CONTENTS
1. MAKING AN APPOINTMENT
Appointment etiquette:do’s and don’ts
Suggesting getting together
Setting up a time and offering options
Making a tentative arrangement
Doctor’s appointment
Talking to a receptionist
Service appointment (hair stylist, car mechanic)
Appointment with a colleague
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2. CONFIRMING AN APPOINTMENT
Inquiring if the person can keep the appointment
A friendly reminder
Firming up plans
Business appointments
Doctor’s appointment reminder
A date with a friend
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3. IF YOU ARE RUNNING LATE
What to do if you are delayed for an appointment
Explaining circumstances
Estimating the delay
Asking if your party can wait
Offering options
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4. RESCHEDULING AN APPOINTMENT
Asking to postpone or reschedule an appointment
Explaining circumstances
Rescheduling a doctor’s appointment
Talking to a receptionist
Rescheduling a date with a friend
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5. CANCELING AN APPOINTMENT
The etiquette of canceling an appointment
Explaining the reason for cancellation
Apologizing for the inconvenience
Canceling a business appointment
Talking to a receptionist
Canceling a date
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6. GETTING DIRECTIONS
Asking for directions
Giving your location
Explaining circumstances
Asking for an alternative route
Giving directions
Giving advice
Discussing parking
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7. MAKING HOTEL RESERVATIONS
Checklist for hotel reservations
Accommodations
Gathering information and negotiating rates
Inquiring about hotel facilities
Making special arrangements (luggage storage,
early check-in or late check-out, parking, etc.)
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8. MAKING RESTAURANT RESERVATIONS
Asking about opening and closing time
Inquiring about reservations policy
Asking about seating arrangements
Asking about the menu
Inquiring about extra amenities
Making dinner and banquet reservations
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9. MAKING FLIGHT RESERVATIONS
Checklist for flight reservations
Inquiring about fares
Inquiring about flights
Asking about flight duration, departure, arrival
Asking about luggage regulations
Requesting a seating assignment
Ordering a special meal
Confirming reservations
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