Resolving Problems & Emergencies

With this book and 4 audio CDs you will:

• Get help in emergencies
• Resolve problems in money matters
• Remove unauthorized charges and late fees
• Obtain home and auto repairs
• Protect yourself from identity theft
• Handle complaints… and more

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Add to cart:

Book and 4 CDs	$79.95
Book 119 pp.	$19.95
4 audio CDs	$65.95
4 audio cassettes	$10.95
Book & 4 cassettes	$29.95

1. GETTING HELP IN AN EMERGENCY

Medical emergencies
Requesting help
Describing symptoms or condition
Dental emergencies
Inquiring about a patient
Fire
Gas leak
Crimes in progress
Other police emergencies
Giving a location
Asking not to be identified

2. NON-EMERGENCIES AND HOME REPAIRS

Reporting a car accident, filing a claim
Reporting a missing vehicle
Finding a towed vehicle
Power outage
Problems with phone lines
Parking problems
Garbage problems
Problems with a building’s structure
Plumbing, heating, electric, etc.
Home repairs
Noise or public nuisance
Safety or health nuisance

3. LOST OR STOLEN DOCUMENTS

Lost credit cards
Turning in a lost-and-found
Filing a police report
Protecting yourself from fraud
Expediting a new credit card

4.ROAD ASSISTANCE AND CAR REPAIRS

Describing the nature of your car trouble
– ignition – engine – steering
– brakes – transmission
– gas – oil – battery – radiator
– tires and wheels – keys – other
Requesting road assistance
Giving your vehicle’s location
What you may hear from a dispatcher

5. IF YOU GET STOPPED BY TRAFFIC POLICE

Traffic violations
– moving violations
– equipment violations
Inquiring why you were stopped
Asking to explain the violation
Showing a spirit of cooperation
Making an excuse
Asking to be excused this time
Promising to drive carefully

6. HANDLING COMPLAINTS

Making a complaint
Receiving a complaint
Registering a protest
Demanding action
Offering apologies and expressing sympathy
Minimizing the fault
Brainstorming
Thanking the person for reporting the problem
Offering solution
Taking time-out to research the problem

7. REMOVING LATE FEES

Admitting a mistake or oversight
Requesting to take off the late fee
Promising to send in the payment
Disputing the late payment

8. RESOLVING BILLING DISPUTES

Questions credit card companies ask
– in case of an unauthorized charge
– in case of a billing dispute
Explaining the nature of a billing problem
Explaining what steps you have taken
Disputing a charge
Asking to reverse the charge
Promising to issue credit
Requesting an adjusted bill

9. RESOLVING BANKING PROBLEMS

Insisting that the bank reverses a service fee
Insisting that the bank corrects an error
Making a stop-payment

10. COLLECTING OUTSTANDING PAYMENTS

Setting up a payment policy
Reminding about a payment on the spot
Reminding about a debt and minimizing fault
Collecting a late or missed payment
Apologizing for a late or missed payment
Apologizing for procrastination
Admitting a mistake and taking responsibility
Correcting an error
Negotiating payment terms
Requesting payment for a bounced check
If the check cannot be covered
Making good on a payment
If the debt is mounting up